Transforming the Patient Experience

Despite a large number of caring people who work in health care, some say the system lacks empathy for the patient experience. Dr. Goldman knows the culture of modern medicine inside out. Using his own sharp observations – plus clips from his show – Goldman shows how health care lost its empathy for patients and the price health professionals and patients pay when that happens. He demonstrates how patient engagement is reversing that trend for the better.

Kingston General Hospital May, 2013